Support

Help with NovelReader

For support, email support@mozsoftware.dev. Include your platform, app version, what you expected to happen, and what happened instead.

Import and reading

  • NovelReader supports EPUB and PDF files.
  • Local import, reading, and same-device progress work without an account.
  • If a file will not open, confirm that it is an EPUB or PDF and that the file still exists on your device.

Sync and subscriptions

  • Premium Cross-device sync requires an account and active premium access.
  • Use the app's subscription screen to restore purchases.
  • NovelReader syncs metadata and reading state; it does not upload book files to cloud sync.

Extensions and servers

  • iOS App Store builds include no preloaded extension repositories; users may add third-party HTTPS repositories manually after the extension safety notice and per-extension consent.
  • Server connections, where available, may require credentials, hosted sign-in, or a valid server URL.
  • Repository install and update features require explicit user action and can be reported or blocked from the app.

Notifications and release updates

  • Premium Release tracking and release alerts depend on followed series and tracker data.
  • Notifications are optional and can be disabled in the app.
  • If notifications do not appear, check system notification permission and the in-app alert setting.